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Terms of Service
Plain terms for a working relationship. This page covers what you can expect from us, what we expect from you, and what happens when either side wants to stop.
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These terms govern your use of the Online Website Marketing website and any marketing services you buy from us. They cover payment, scope, ownership of your accounts and data, limits on liability, and how either side ends the relationship. California law governs, with venue in San Bernardino County.
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These terms are a draft prepared for internal review. They have not been reviewed by counsel, and they should be reviewed and approved by a licensed attorney before you rely on them or present them to a client.
Acceptance of These Terms
By using this website you agree to these terms. If you do not agree, stop using the site. That is the whole of it for casual visitors. For clients, these terms work alongside your signed proposal or service agreement. Where the two conflict, the signed agreement wins, because it was negotiated for your specific situation and this page was not. These terms were last updated in August 2026. We can change them, and we will post the updated version here with a new date at the top of this section. Material changes that affect an active engagement get sent to the client by email before they take effect, so nobody discovers a new rule by accident. Continuing to use the site or the services after a change means you accept the updated terms. If a change is unacceptable to you as a client, tell us and we will either work something out or wind down the engagement under the termination section below. You must be at least 18 years old and able to enter a contract to use this site or to buy services. If you agree on behalf of a company, you are confirming you have authority to bind that company.
What We Provide and How Scope Works
Online Website Marketing provides internet marketing services for service businesses. Depending on the agreement, that can include local SEO, Google Business Profile optimization, reputation management, paid search and paid social advertising, web design and development, video production, content writing, lead generation systems, technical SEO, conversion rate optimization, email automation, generative engine optimization, strategy, and consulting. Every engagement starts with a written scope that lists deliverables, timelines, and the monthly or project fee. Work outside that written scope is not included. If you want something added, we quote it as a change order, you approve it in writing, and then we build it. We do this because unwritten scope creep is the fastest way to sour a good working relationship, and because you deserve to know the cost before the work starts, not after. Timelines in a scope document are estimates based on normal conditions. They shift when we are waiting on assets, approvals, access, or third party review. We will tell you when something is blocked and what it is blocked on. Recurring services renew monthly unless the agreement says otherwise, and either side can end them under the termination section.
What We Need From You
Marketing work stalls more often over access and approvals than over strategy. To keep that from happening, clients agree to a few things. Give us timely access to the accounts we need, including Google Business Profile, Google Ads, Google Analytics, Search Console, website hosting, domain registrar, and any CRM we are integrating with. Provide accurate business information: legal name, address, phone, hours, service areas, licenses, and service descriptions. Review deliverables and respond within five business days, because a draft sitting unapproved for three weeks pushes every downstream date. Tell us about anything that changes the picture, such as a new location, a rebrand, a license issue, or a change in the services you offer. Answer the phone during the hours you publish, and follow up on leads we generate. We can make the phone ring. We cannot make someone pick it up. You are responsible for the truthfulness of the claims you ask us to publish, for holding any license or certification you advertise, and for complying with the rules of your industry. If we believe a requested claim is misleading or violates an advertising platform policy, we will say so and we will not publish it.
Payment and Billing
Fees, billing dates, and payment methods are set in your signed agreement. As a general rule, recurring services are billed monthly in advance, and project work is billed with a deposit at kickoff and the balance at delivery or against milestones. Invoices are due on receipt unless the agreement gives a different term. Advertising budget is separate from management fees. Ad spend goes directly to Google, Meta, or the platform in question on the client's own payment method wherever possible, so you keep control of the card and can see the platform billing yourself. If we do run spend through our account by arrangement, it is billed at cost with no markup and shown as a separate line. Late invoices past 15 days may pause work, and we will tell you before we pause anything rather than going quiet. Past due balances beyond 30 days may accrue interest at 1.5 percent per month or the maximum California law allows, whichever is lower. Fees for work already performed are not refundable, since the hours are spent. If we fail to deliver something you paid for, we fix it or refund that portion. Price changes require 30 days written notice before a renewal.
Ownership: Your Accounts, Your Data
You own your accounts and your data. That is not a courtesy, it is how we set things up from day one. Your Google Business Profile, Google Ads account, Google Analytics property, Search Console property, Meta assets, domain name, hosting account, and CRM records are created in your name or transferred to your ownership. We take a manager or delegated role. When the engagement ends, we remove our access and everything stays where it is, fully functional, with no hostage step. Deliverables we produce for you under a paid engagement, including website copy, page designs, images we created, and video we produced, become yours once the invoice for that work is paid in full. Before payment, we retain ownership. We keep ownership of our own underlying tools: internal templates, checklists, process documents, audit frameworks, tracking scripts we wrote, and anything we developed before or outside your engagement. You get a license to use those things as part of your deliverables, but not to resell them. Content on this website, including text, layout, and graphics, belongs to Online Website Marketing and may not be copied or republished without written permission. See the Notices page for copyright and takedown details.
No Guaranteed Results, and Platforms We Do Not Control
We do not guarantee rankings, traffic volume, lead counts, conversion rates, or revenue, and no employee or contractor of ours has authority to promise them. Anyone in this industry who does guarantee a ranking is either misleading you or planning to rank you for something nobody searches. What we commit to is doing the work described in your scope, doing it competently, reporting honestly on what moved, and telling you early when something is not working. We give ranges and probabilities based on what we see in your market, and we explain the variables that widen those ranges. Much of the work depends on platforms nobody outside those companies controls. Google changes its ranking systems and its local results several times a year. Google Business Profile suspends and reinstates listings on its own schedule. Ad platforms change policies, costs, and eligibility rules without warning. Third party tools go down, change pricing, or shut off features. We are not liable for outcomes caused by those changes, though we are responsible for reacting to them promptly and telling you what happened. Your results also depend on things we cannot touch: your pricing, your reviews, your capacity, and how fast your team returns a call.
Liability, Indemnity, Termination, and Governing Law
Our total liability for any claim arising from these terms or from our services is limited to the amount you paid us in the three months before the claim arose. Neither side is liable to the other for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunity, even if the possibility was known. The website and its content are provided as is, without warranties of any kind beyond those California law does not allow us to disclaim. You agree to indemnify and hold us harmless from claims arising out of content or claims you asked us to publish, your products and services, your legal or licensing status, or your breach of these terms. We agree to the same for our own negligence and our own breach. Either side may end a recurring engagement with 30 days written notice. We may suspend or end service immediately for nonpayment, abusive conduct toward our team, or a request to do something illegal or deceptive. On termination we deliver work completed through the final paid period and remove our access to your accounts. These terms are governed by the laws of the State of California, and the venue for any dispute is the state or federal courts serving San Bernardino County, California.